Refund policy

RETURN AND REFUND POLICY

Effective and last updated: July 12, 2026

This Policy applies to purchases from Clawfoot Productions LLC, doing business as Cuffstore ("Cuffstore," "we," "us," or "our"), and forms part of our Terms of Service.

STANDARD VOLUNTARY RETURNS AND EXCHANGES

Except for items excluded below, you may request a return or exchange for a like item within 30 days after delivery or receipt. To qualify under this voluntary policy, an item must be new, unworn, in its original packaging, and returned in accordance with our instructions.

For health and hygiene reasons, we do not accept a voluntary return or exchange of an item designed to come into contact with bodily fluids, whether or not the item has been used. This voluntary restriction applies only to the extent permitted by law. It does not curtail any statutory withdrawal right or any right or remedy for defective, damaged, misdescribed, or nonconforming goods that applicable law does not allow us to waive.

The buyer pays return shipping under our voluntary return and exchange policy. Returns are subject to a 20% restocking fee. Exchanges are subject to a $15 exchange fee for small items, including handcuffs, leg irons, and collars, or a $20 exchange fee for large items, including cangues, shrew's fiddles, and items weighing four pounds or more. International customers are responsible for shipping both ways for voluntary exchanges.

DEFECTIVE, DAMAGED, INCORRECT, OR NONCONFORMING ITEMS

In addition to other applicable rights, our voluntary defective-arrival guarantee provides a replacement if a product arrives defective and you contact us promptly and return it in accordance with our instructions within 14 days after delivery or receipt. Under this voluntary defective-arrival guarantee, the buyer pays return shipping except where applicable law requires otherwise. This 14-day guarantee does not shorten or replace any longer express product or manufacturer warranty or any statutory warranty, conformity right, reimbursement right, or other remedy.

Please inspect your order when it arrives. If an item is defective, damaged, incorrect, misdescribed, or otherwise nonconforming, contact us promptly at sales@cuffstore.com with your order number and a description of the issue. Nothing in the 14-day voluntary guarantee, the return-shipping allocation, or any other part of this Policy limits a warranty, reimbursement right, or remedy that applicable law does not allow us to waive. Where applicable law requires Cuffstore to bear return or redelivery costs for nonconforming goods, we will do so.

HOW TO REQUEST A RETURN OR EXCHANGE

Email sales@cuffstore.com with your order number, the item involved, the reason for the request, and whether you seek a return or an exchange. Do not send an item until you receive return instructions. Items sent without authorization may be delayed or returned to sender. Unless we tell you otherwise, package the item securely and retain proof of shipment.

REFUNDS

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, less any disclosed and lawful restocking fee, nonrefundable original shipping charge, or other amount permitted by this Policy and applicable law. Processing time at your bank or payment provider is outside our control.

If an international shipment is returned to us by the postal service, we will refund the item price after the item is received, but the original shipping charge will not be refunded, except where applicable law requires otherwise or the return resulted from our error.

CANCELLATIONS BEFORE SHIPMENT

Contact sales@cuffstore.com promptly if you want to cancel an order. We cannot guarantee cancellation after fulfillment begins. If we cancel an order after capturing payment, we will promptly issue a refund to the original payment method.

MANDATORY CONSUMER RIGHTS, INCLUDING EEA AND UK WITHDRAWAL RIGHTS

This voluntary Policy is in addition to rights that cannot be waived under the law applicable to you. Those mandatory rights control if they provide a longer period, prohibit a fee, require us to pay return costs, require a different refund method or deadline, or otherwise conflict with this Policy.

If you are a consumer in the European Economic Area or the United Kingdom and a statutory right to withdraw from a distance contract applies, including for an eligible product such as a collar, you may notify us of your decision to withdraw within 14 days after you, or a person you designate other than the carrier, receives the goods. Because Cuffstore does not currently use a qualifying health-protection or hygiene seal, this Policy does not rely on the sealed-goods withdrawal exception. You may email an unambiguous withdrawal statement to sales@cuffstore.com or use the model withdrawal form available at https://www.cuffstore.com/pages/eu-uk-model-withdrawal-form. Use of the model form is optional. You then must return the goods within 14 days after giving that notice. Unless applicable law or our error requires otherwise, you bear the direct cost of return shipping.

Where a statutory withdrawal right applies, we will reimburse the payments required by law, including the cost of the least expensive standard delivery method we offered, within the period required by law. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first. We may reduce reimbursement for loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, to the extent allowed by law.

CONTACT

Clawfoot Productions LLC dba Cuffstore
100 E Davilla St
Granger, TX 76530
United States
Email: sales@cuffstore.com
Phone: (855) 797-5077