Frequently asked questions
Read policy-backed answers about shipping, returns, order changes, and support.
Open FAQCustomer care
Contact CuffStore support
Send us your order or product question and the support team will follow up by email.
Tell us what you need
Include your order number when your message is about an existing purchase.
Helpful resources
Answers before you submit
These support pages may answer your question before you send a message.
Collar size guide
Measure your neck and review the collar size chart before ordering.
Open size guideReturn and refund policy
Review the current voluntary return, exchange, and defective-item process.
Read return policy