CuffStore Frequently Asked Questions

Available shipping methods, charges, destination restrictions, and estimated delivery dates are shown at checkout or elsewhere on the site. Delivery dates are estimates unless CuffStore expressly states otherwise.

Domestic orders are shipped discreetly in unmarked packaging.

Outside the United States, adult products other than collars are eligible for shipment only to Canada and Australia. Collars may be shipped to other destinations supported at checkout, subject to carrier availability and applicable law. The destination and shipping methods shown at checkout control.

Unless checkout states otherwise for a particular order, CuffStore does not collect duties or import taxes at checkout. The recipient may be required to pay import duties, import taxes, customs-clearance charges, brokerage fees, or similar destination charges.

Except for excluded items, you may request a return or exchange for a like item within 30 days after delivery or receipt. Under the voluntary policy, the item must be new, unworn, in its original packaging, and returned under CuffStore's instructions. Email sales@cuffstore.com with your order number, the item, the reason for the request, and whether you seek a return or exchange. Do not send an item until you receive return instructions.

Inspect your order when it arrives and contact sales@cuffstore.com promptly with your order number and a description of the issue. CuffStore's voluntary defective-arrival guarantee provides a replacement when a product arrives defective and you contact CuffStore promptly and return it under its instructions within 14 days after delivery or receipt. This voluntary guarantee does not limit rights or remedies that applicable law does not allow CuffStore to waive.

Contact sales@cuffstore.com promptly if you want to cancel an order. CuffStore cannot guarantee cancellation after fulfillment begins. If CuffStore cancels an order after payment has been captured, it will promptly issue a refund to the original payment method.

Email sales@cuffstore.com. For order, return, shipping, product, privacy, or accessibility questions, include enough information for CuffStore to identify and respond to your request. Do not send payment-card numbers, government identification, medical information, or other sensitive information by ordinary email unless CuffStore specifically requests it through a secure method.